New to Tokbox? Contacting Customer Service
Originally uploaded by dbillian
We all know that being new to any service can lead to a lot of questions. As we realize that we don’t have a lot of product tutorials on the site (yet!), I did want to take a moment to point you to some resources where you […]
tokbox
Originally uploaded by dbillian
Tokbox customers generally have questions about the service that may not be readily apparent on the site. As such, I thought I would help with some of the questions…
Is Tokbox a free service?
-Yes! While we may introduce premium services down the road, also called freemium products, the basic services should remain free.
Will […]
New to Tokbox? Adding IM (Instant Messaging) Accounts to Tokbox
Originally uploaded by dbillian
You’ve heard by now that Tokbox is the best way to have video chats and calls with your IM contacts. Problem: You don’t know how to get started adding your contacts from your IM services. Well, I’m here to help…
If you would like […]
New to Tokbox? Modifying Your Profile
Originally uploaded by dbillian
UPDATE: The ‘Profile’ link can now be found on the left sidebar.
Tired of being an anonymous face in the crowd? If so, modify your Tokbox profile to let the world know how fantastic you are! Here’s how you do it…
If you login to your Tokbox account, which […]
Tokbox Privacy Controls
Originally uploaded by dbillian
Receiving unwanted calls or video mail? If so, we have the solution with our awesome privacy controls. Here’s how to get to your privacy controls:
1. The privacy link near the red feedback button on the left sidebar.
2.You can also click on your profile link located on your contact list (your […]
One of the most common issues we see in the customer service channel has to do with webcam and microphone detection issues. A sample of the questions we get:
My friend can’t see me (you need to set your cam and mic settings).
I can’t see my friend (your friend needs to set their cam/mic […]