We all know that being new to any service can lead to a lot of questions. As we realize that we don’t have a lot of product tutorials on the site (yet!), I did want to take a moment to point you to some resources where you can get answers to most of our Frequently Asked Questions (FAQs).

Our ‘Help’ link currently points to Getsatisfaction.com. The reasons we use Get Satisfaction are as follows:

1.You don’t need to register to use Get Satisfaction (you can search the help without registering).

2.Typing in keywords to your inquiry will return matches to relevant topics (the image at the top of the blog post shows what happens when you type in “cam” in the “Ask a question” box).

3.You can also specify which Tokbox feature you have a question with, such as Tokbox video mail, simply by going to the products and services listed on the right of the page.

4. It can help you get an answer to your question faster than we can respond.

If you still find that you need help from Tokbox Customer Service, here’s what we need to help:

1. Please use the red feedback button you see on various parts the site.

2. Your account email address.

3. The Tokbox product or feature you’re having an issue with (video mail, video calls, etc.).

4. A brief, detailed explanation of your problem. “Not working”, while brief, doesn’t help us identify what you’re having an issue with.

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